{"id":12,"date":"2026-08-09T21:38:13","date_gmt":"2026-08-09T21:38:13","guid":{"rendered":"https:\/\/coaching.ep-entreprise.com\/packs\/?page_id=12"},"modified":"2026-08-09T22:22:24","modified_gmt":"2026-08-09T22:22:24","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/coaching.ep-entreprise.com\/packs\/refund-returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading ext-animate--on\">REFUND POLICY<\/h1>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\"><strong>Last Updated: August 9, 2026<\/strong><\/p>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">Thank you for purchasing our diet and workout programs.<\/p>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">All of our products are <strong>digital products delivered electronically<\/strong>, primarily in the form of PDF documents. Because delivery is immediate and digital content can be accessed, downloaded, saved or copied after purchase, our products are generally <strong>non-refundable once delivery has been completed<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading ext-animate--on\">1. Digital Products Are Non-Refundable<\/h2>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">Due to the nature of our products, all purchases are considered final once the purchased PDF or digital program has been successfully delivered or made available to the customer.<\/p>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">By completing your purchase, you acknowledge and agree that:<\/p>\n\n\n\n<ul class=\"wp-block-list ext-animate--on\">\n<li class=\"ext-animate--on\">The product is a digital product.<\/li>\n\n\n\n<li class=\"ext-animate--on\">Delivery occurs electronically and may be immediate.<\/li>\n\n\n\n<li class=\"ext-animate--on\">You receive access to the purchased content after payment.<\/li>\n\n\n\n<li class=\"ext-animate--on\">You are purchasing access to digital information and educational material.<\/li>\n\n\n\n<li class=\"ext-animate--on\">You cannot return a digital PDF in the same manner as a physical product.<\/li>\n<\/ul>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">Accordingly, <strong>we do not offer refunds simply because you changed your mind, no longer want the product, purchased the wrong package, or did not use the program.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading ext-animate--on\">2. Duplicate Payments<\/h2>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">If you were accidentally charged more than once for the same purchase, please contact us with proof of the duplicate transaction.<\/p>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">After verification, the duplicate charge may be refunded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading ext-animate--on\">3. Failed or Missing Delivery<\/h2>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">If you completed a payment but did not receive your purchased product due to a technical problem on our side, please contact us.<\/p>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">We will first attempt to resolve the delivery issue and provide access to the product you purchased.<\/p>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">If we are unable to provide the purchased digital product due to a technical failure attributable to us, an appropriate refund may be considered.<\/p>\n\n\n\n<h2 class=\"wp-block-heading ext-animate--on\">4. Incorrect Product Selection<\/h2>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">Customers are responsible for reviewing the package description, price and included features before completing their purchase.<\/p>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">Purchasing a package by mistake does not automatically qualify for a refund.<\/p>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">If you have selected the wrong package, you may contact us and we may, at our discretion, offer an upgrade or another appropriate solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading ext-animate--on\">5. Unauthorized Transactions<\/h2>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">If you believe a transaction was made without your authorization, contact us immediately so that we can investigate the transaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading ext-animate--on\">6. How to Contact Us<\/h2>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">For refund or payment-related inquiries, contact us using the contact information provided on our website.<\/p>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list ext-animate--on\">\n<li class=\"ext-animate--on\">Your name<\/li>\n\n\n\n<li class=\"ext-animate--on\">Email address used for the purchase<\/li>\n\n\n\n<li class=\"ext-animate--on\">Order or transaction ID<\/li>\n\n\n\n<li class=\"ext-animate--on\">Date of purchase<\/li>\n\n\n\n<li class=\"ext-animate--on\">Description of the issue<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading ext-animate--on\">7. Agreement<\/h2>\n\n\n\n<p class=\"ext-animate--on wp-block-paragraph\">By purchasing a digital product from us, you acknowledge that you have read and understood this Refund Policy and agree to its terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to make exceptions to this policy where appropriate and where required by applicable law.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>REFUND POLICY Last Updated: August 9, 2026 Thank you for purchasing our diet and workout programs. All of our products are digital products delivered electronically, primarily in the form of PDF documents. Because delivery is immediate and digital content can be accessed, downloaded, saved or copied after purchase, our products are generally non-refundable once delivery [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-title","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"mailpoet_newsletter_max":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"gw8da","author_link":"https:\/\/coaching.ep-entreprise.com\/packs\/author\/gw8da\/"},"uagb_comment_info":0,"uagb_excerpt":"REFUND POLICY Last Updated: August 9, 2026 Thank you for purchasing our diet and workout programs. All of our products are digital products delivered electronically, primarily in the form of PDF documents. Because delivery is immediate and digital content can be accessed, downloaded, saved or copied after purchase, our products are generally non-refundable once delivery&hellip;","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/coaching.ep-entreprise.com\/packs\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coaching.ep-entreprise.com\/packs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/coaching.ep-entreprise.com\/packs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/coaching.ep-entreprise.com\/packs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coaching.ep-entreprise.com\/packs\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":1,"href":"https:\/\/coaching.ep-entreprise.com\/packs\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":66,"href":"https:\/\/coaching.ep-entreprise.com\/packs\/wp-json\/wp\/v2\/pages\/12\/revisions\/66"}],"wp:attachment":[{"href":"https:\/\/coaching.ep-entreprise.com\/packs\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}